Transforming Field Service Management
A Case Study on Hitachi ABB Power Grids
Introduction
In this case study, we delve into the successful digital transformation journey executed by Product Evolve in collaboration with Hitachi ABB Power Grids. Focusing on the development of a smart home page and Lumada field service management iOS app, we highlight the responsibilities undertaken by the Product Evolve team and the transformative outcomes achieved.
Digital Products
Product Evolve partnered with Hitachi ABB Power Grids to develop two innovative digital products:
Smart Home Page
The smart home page aimed to provide Hitachi ABB Power Grids users with a centralised and intuitive interface for accessing critical information and functionalities related to power grid systems.
Lumada Field Service Management (iOS app)
The Lumada field service management app leveraged Internet of Things (IoT) technology to enable efficient management of field service operations. It offered features such as asset tracking, barcode scanning, online and offline capabilities, and defect submission.
Responsibilities
Product Evolve took on crucial responsibilities to ensure the successful execution of the digital transformation initiative:
Cross-functional Collaboration
Collaborated with Hitachi ABB Power Grids’ backend engineers and enterprise architect to develop the initial iteration of the products.
Requirement Gathering and Prioritization
Conducted workshops in coordination with APAC and European teams to gather requirements and prioritise them based on global stakeholder input.
Feature Development
Worked closely with the development team to define and implement high-value features, including KPI widgets, pie and bar charts, interactive widgets, and seamless integration with existing systems.
User Experience Design
Collaborated with the UX team to facilitate user journey workshops and create high-level mockups, ensuring a user-friendly and intuitive design for optimal user experience.
Roadmap Planning
Collaborated with Hitachi ABB Power Grids’ senior management to create a strategic product delivery roadmap aligned with business objectives and market demands.
Incremental Delivery and Stakeholder Validation
Employed an iterative approach, delivering features incrementally to collect stakeholder feedback and validate against user needs, ensuring a refined and user-centric final product.
Results
Product Evolve’s collaboration with Hitachi ABB Power Grids resulted in significant achievements and positive outcomes:
Successful Product Development
The smart home page and Lumada field service management app were successfully developed and launched, meeting the defined timeline and requirements.
Enhanced Field Service Efficiency
The Lumada app empowered field service operations with advanced features like asset tracking, barcode scanning, and defect submission, leading to improved efficiency and streamlined processes.
Stakeholder Satisfaction
Continuous stakeholder engagement and feedback collection throughout the development process ensured that the final product met their expectations, resulting in high satisfaction.
Strategic Roadmap
The product delivery roadmap provided a clear direction for future enhancements, enabling Hitachi ABB Power Grids to stay ahead in the digital transformation journey and adapt to evolving market needs.
Conclusion
This case study showcases Product Evolve’s successful execution of the digital transformation initiative in partnership with Hitachi ABB Power Grids. By developing the smart home page and Lumada field service management app, Product Evolve delivered innovative solutions that enhanced field service efficiency and stakeholder satisfaction. The seamless integration of advanced features, user-centric design, and strategic planning exemplifies the impactful outcomes achieved through effective digital transformation executed by Product Evolve.